National Transcript Center Privacy Policy

The National Transcript Center (NTC) is committed to the privacy of visitors to our website. We do not share any information obtained from visitors to our website with any outside party unless otherwise required by law.

Our website is a general corporate website, through which we provide information about us and our various products and services and through which you may sign-up for our products/services. We use information that we collect from you and your school to improve your experience in using the website and our products/services, to aid in communications between NTC and you, and to notify you of products/services that we think may be of interest to you.

We will not use your personally identifiable information for any product/service without your specific prior approval. This is uniformly true whether you are a student, parent, or school staff member. For more information about our commitment to privacy, please read our detailed privacy policy below.

What information does NTC collect?

Like many websites on the Internet, we automatically track certain information about you as you use our website. This information may include, for example, your IP address, browser type and Internet connection speed. In addition, we may employ the use of "cookies" in certain areas of our website. A cookie is a small amount of data that is sent to your browser from a Web server that may be stored on your computer's hard drive. For the most part, the cookies we would use would be "session cookies," meaning they are automatically deleted at the end of a website visit.

We also collect information you choose to provide us through the website or via email. For example, we obtain information when you complete a registration form or feedback form, requests for information, purchase our products/services, respond to a survey, or contact a customer support representative. For students, this information may include, for example, your name, email address, postal address, phone number(s), school affiliation, graduation year, gender and other demographic information, student identification number(s) and destination schools. Product/service order forms may also request credit card, debit card or online check or other billing information as well as information sufficient to identify your academic record(s). For schools, this information may include, for example, the institution’s name, address, phone numbers, URLs, email address(es) and the names and contact information for administrators and staff responsible for handling student transcripts and admissions. You can choose not to provide us with certain personal or institutional information, but then you may not be able to successfully complete orders for products/services or take full advantage of the features of our website. When using the products/services offered on our website, NTC may collect information regarding such use including any communications made or transactions entered into by you or your institution or students, as applicable.

Who is collecting your information?
When you provide information through our website, the information is transmitted through the Internet and stored on servers owned and maintained by NTC or, with respect to credit card and other billing information and information maintenance, the designated service providers which NTC may from time to time engage to handle account billing and processing and information maintenance. You will be informed if any third party other than an NTC service provider is involved in collecting information from you through use of the website. In such situations, you can elect not to share the information requested.

NTC service providers, affiliates and partners, third party advertisers, and other entities (such as industry advisors and other websites that offer commentary, publish reviews and/or offer online discussion groups) that have links on the website may also collect information about you when you visit their websites or otherwise communicate with them. Although we encourage such third parties to adopt and follow their own privacy policies, we are not responsible for their collection and use of user information. THE INFORMATION PRACTICES OF OTHER WEB SITES LINKED TO THE SITE ARE NOT COVERED BY THIS PRIVACY POLICY. You should refer to the privacy policies and statements of other websites or contact the respective Webmasters of those websites to obtain information regarding their information collection, use and disclosure policies.

How do we use your information?
Any personally identifying or institution identifying information that we collect is used to facilitate the provision of products/services that you may order and any related transactions, personalize your account, maintain and customize the products/services, develop new NTC products/services, and allow communication between NTC (its affiliates and service providers) and you. For institutions, this may include posting the school’s name on the website as an institution that uses and/or accepts the use of NTC’s products/services as well as to the collection, maintenance and dissemination of aggregate data related to each participating institution’s use and/or acceptance of the products/services.

We also generate, use and make available for others various statistics and information of a non-personally identifying nature relevant to the products/services. This non-personally identifying information may include, but is not limited to, student-users’ product/service purchasing and college application patterns, trends, preferences, and other collective characteristics of registered student-users of the website. Such non-personally identifying statistical information may consist of the aggregation of certain personally identifying information presented in such a manner that no single student or institution can be identified and may include, without limitation, academic data, application preferences, and demographic and geographic data. Upon receiving the consent of the participating-institution, such aggregated data may be disseminated in a manner which identifies the institution, but in no way identifies individual students whose data comprises the aggregated statistics.

With whom do we share your information?
Our business hinges on security and the trust you place in us. We will not release any of your personally identifying information or institution identifying information to any third party without your consent, except as described in this Privacy Policy and in any agreement entered into by you in connection with the use of the products/services made available on this website. We will share student-users’ personally identifying information only with the applicable student-user’s consent (or the consent of such student’s parent, if the student is not yet 18 years of age) or under the following circumstances:

Designated Academic Institutions. Through the National Transcript Center or other similar service, we will transmit student transcripts and other applicable data to their designated academic institution(s). Dissemination of information through the products/services is more specifically addressed in the terms governing the purchase orders of such services as described in NTC’s student agreement policy available by emailing customerservice@transcriptcenter.com.
Service providers. We will share certain information with the school(s) from which we obtain your transcript and academic information. We may also use other companies and individuals to perform supporting functions on our behalf for the various products/services offered through the website, such as account billing and processing. These service providers will not be permitted to use the information collected from you for any purpose other than performing the support functions for NTC and/or offering additional products/services, promotions or other offers to you.
Protection of rights. We will release your information if we believe that such action is appropriate to: (1) comply with any legal process, (2) enforce the Terms of Use Agreement for the website, (3) respond to claims that any information or content posted on our site or transmitted through the use of the products/services violates the rights of any third party, or (4) protect the rights, property, or personal safety of NTC, its affiliates and employees, other website users or others.
Asset transfers. We continue to develop our business and in doing so might choose to buy other businesses or assets. User information is generally one of the transferred assets acquired in such purchases. Also, if we should choose to sell some or all of our assets, user information, including the information collected from you through this website, could be included in the transferred assets.

In all other circumstances, when we disclose any student-user information to a third party it will be in the form of aggregated statistical data that doesn't identify the student-user individually. This non-identifying information includes, for example, the purchasing patterns, trends, preferences, and other collective characteristics of our users by category, but not by individual, and serves to help us, our business affiliates and others evaluate and tailor our communications, advertisements, products, services and general business practices.

Control of your information
You can correct and update the information you provide NTC (excluding transcript or academic record information which may only be modified by the originating institution) via email by contacting our Site Administrator at customerservice@transcriptcenter.com. From time to time, NTC may provide you information on NTC or its various product/services through email, telephone solicitations, and/or postal mail. You can opt-out of receiving these types of communications by contacting our Site Administrator at customerservice@transcriptcenter.com. Please recognize that once your information is disclosed to a third party with your consent in accordance with this Privacy Policy, we do not provide a means of opting-out of any communications that affiliates may send to you and we advise that you contact such service provider or affiliate directly for more information on any available opt-out procedures.

Security
We use sophisticated technology designed to protect your information and all transmissions made through our website. Here are some of the highlights:

The personal or institution identifying information that you provide us is stored in secured facilities with restricted access, and protected by protocols and procedures designed to ensure the security of such information. In addition, all individuals who have access to such information are trained in the maintenance and security of such information, and we limit access of such information by our employees to the minimum information reasonably required in order to provide prompt, high quality products/services.
If the individual students (or a parent of such student) does not authorize NTC to retain such personally identifiable information, all transcript and academic data obtained by NTC in the performance of its transmission duties as part of its products/services will be stored on secure servers, or in secure file storage if the transmission was by non-electronic means, only for a limited time and all personally identifiable information shall be deleted once NTC receives confirmation that the applicable transcript and academic data have been successfully transmitted . NTC may retain on its servers after completion of the ordered products/services, without authorization from the student (or a parent), aggregate transcript and academic data that is not personally identifiable information or traceable to specific students.
All personal or institution identifying information that you input on-line during completion of order forms or other correspondence with NTC, including credit card, debit card or other billing information, is encrypted by not less than 128-bit secure sockets layer encryption protocols.
Use of the products/services requires the user name and user-selected password obtained by you during registration. The use of a password ensures that access to your account is limited to you and anyone with whom you share your password. In order to ensure the effectiveness of a password protection system, you must diligently maintain the confidentiality of your password. NTC IS NOT RESPONSIBLE FOR ANY UNAUTHORIZED ACCESS TO AND RESULTING USE OF YOUR ACCOUNT ACCOMPLISHED THROUGH THE USE OF YOUR VALID AND CURRENT PASSWORD.

Despite the most thorough of precautions, no data transmission over the Internet can be guaranteed to be entirely secure. As a result, while we strive to protect your information, we cannot ensure or warrant the security of any information you transmit to us or from our website, and you engage in such transmissions at your own risk. Once we receive a transmission from you, we will attempt to ensure its security on our systems and for any transmission of the information we may make as part of our products/services.

Summary
At NTC, protecting your privacy is important to us. By accessing and using our website, you consent to the collection, use and disclosure of information by NTC as described in this Privacy Policy. Although this Privacy Policy is subject to change from time to time, we will display a notice on the website of any material change at least fifteen (15) days prior to implementation of the revised Privacy Policy. If you have any questions concerning this policy please send an email to the NTC Site Administrator at customerservice@transcriptcenter.com.